Privacy Policy

Privacy Notice

ICR Group takes the security of your personal information very seriously and is committed to ensuring that your personal information is protected at all times.

What is the purpose of this Privacy notice?

The purpose of this Privacy notice is to provide you with a clear explanation about how your personal information is collected and used by us during your interaction with us as well as your rights in relation to your personal information.

Who is ICR Group?

ICR Group comprises of several entities under the umbrella of ICR (Holdings)1 Limited. ICR (Holdings)1 Limited is a limited company registered in England and Wales, registered number 12014587. Registered office: 57-59 Elmsfield Park, Holme, Carnforth, Lancashire, England, LA6 1RJ.

ICR (Holdings)1 Limited, its affiliates and subsidiaries and their respective officers, employees or agents are individually and collectively, referred to in this clause as ‘ICR Group’. ICR Group assumes no responsibility and shall not be liable to any person for any loss, damage or expense caused by reliance on the information or advice in this document or howsoever provided, unless that person has signed a contract with the relevant ICR Group entity for the provision of this information or advice and in that case any responsibility or liability is exclusively on the terms and conditions set out in that contract.

How to contact ICR Group?

If you have any questions regarding this Privacy notice or our use of your personal information, please contact our Data Protection Officer, Katie Francis HR Director by:

Email: katie.francis@icr-world.com

Aberdeen Energy Park, Claymore Avenue, Bridge of Don, Aberdeen, AB23 8GW. Phone: +44 1224822822

What personal information does ICR Group collect?

ICR Group only collects basic personal information about you (such as name, email address and basic contact details – as well as any other information that you choose to provide) and only in the following ways:

Information that you yourself provide through our website, in writing, via telephone, at our events or through other means; or
Information that we obtain from your interaction with our websites and / or services.

We may ask for, and so collect, certain sensitive personal information from you, for example, in relation to any particular needs you may have in relation to participating in or attending our training events (such as dietary requirements or access requirements).

Why does ICR Group collect personal information?

ICR Group needs to know basic personal information about you in order to respond to requests you make to us, and to provide you with information relating to our services (such as newsletters, industry updates, information about our products and services, event invitations, surveys, market research, etc.) which either you have consented to receive or which relate to ICR Group products or services which we believe may be of interest to you. We will not use your personal information for any other purpose.

How is your personal information protected?

ICR Group will hold your personal information securely using appropriate technical and organisational measures and not disclose your personal information to anyone outside its own group, or to any person or entity outside the United Kingdom and/or the European Union, except and to the extent both: (i) necessary for the purposes stated in this Privacy notice; and (ii) where it has first satisfied itself that appropriate safeguards are in place to ensure such information will continue to be held and used in accordance with this notice and compliance with the European Union’s General Data Protection Regulation (EU 2016/679).

We use service providers to operate our websites, such as website hosting and enquiry functionality, and some of these service providers will process your personal information as part of the services they provide to us. We will ensure that those service providers also comply with this Privacy notice.

How long does ICR Group keep personal information?

Your personal information will be kept by ICR Group for no longer than reasonably necessary for the purposes set out in this Privacy notice, unless required to be kept longer by law.

What are your legal rights?

You have a number of legal rights surrounding your personal information, including:

the right to access and copy your personal information;
the right to obtain correction of any inaccurate or incomplete personal information;
the right to have your personal information deleted;
the right to restrict or object to ICR Group’s processing of your personal information;
the right to withdraw your consent to our processing at any time (i.e. including the right to opt-out of or unsubscribe from communications at any time, either by contacting us at the details provided in this Privacy notice or clicking the unsubscribe link in the emails that you receive from us).

Please contact us if you would like to exercise any of your legal rights. We will respond to any rights that you exercise within one month of receiving your request, unless the request is complex or involves a significant amount of data, in which case we will respond within three months.

What about visitors to ICR Group’s offices?

When you visit one of our offices, we may collect only basic personal information about you (as set out above in this Privacy notice) and only for the purposes of maintaining site security and safety. You may be asked to sign-in and sign-out when you visit one of our offices, and you may be provided with a visitor’s pass to wear during your visit. Where Closed Circuit Television (CCTV) is operated at any of our offices, this is used for site security purposes.

How do you lodge a complaint?

If you have a complaint regarding how your personal information has been handled by ICR Group, please contact ICR Group’s Data Protection Officer, using the details provided above.

You have a legal right to lodge a complaint with a supervisory authority. For ICR Group, the relevant supervisory is the UK Information Commissioner’s Office (to lodge a complaint or report a concern, please visit: https://ico.org.uk/concerns).

Does ICR Group update the Privacy notice?

ICR Group may change the content of this Privacy notice from time to time without notice to you. You should check this Privacy notice occasionally to ensure that you are aware of the most recent version that will apply each time you access our websites. This Privacy notice was last updated on 19 July 2023.